I’m an investor in your TD Wealth operation. I first learned of the bank’s horrible money laundering practices and huge fines in the New York Times, not from the bank. I still don’t have any formal communication from the bank explaining how it happened, who’s being fired, and what you’re going to do to ensure future compliance. The article included employees laughing publicly about the money laundering.

Yesterday, your computers were so screwed up by some new software attempt that investors couldn’t access their investment accounts. There was no notice posted on your site, and no communications to us. I had to call my contacts there. This lasted all day.

You’re taking over soon? Well, I’ve lost confidence in the judgment of your executives. And I want answers to these issues. A lot of investment houses would love to take care of my money where I wouldn’t have to worry about the judgement and honesty of senior people.

Got it? I’m looking forward to hearing from you.

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