Discover essential ecommerce website features for 2024 including mobile-friendly navigation, engaging videos, verified reviews, and more to boost your online store’s success.
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Training legend Bob Mager wrote about skill deficits vs. attitude deficits. He posited that if you held a gun to someone’s head, and they still couldn’t so a job, then there was a skills problem. But if they could do it under threat, then there was an attitude problem. The former required training, which was easier than the latter, which required coaching.
It seems we have more and more attitude problems today, people with the skills who can do a given job but with a hundred reasons and a thousand grievances why they won’t.
The person you’re working with might not know what you know, might not see what you see.
It’s tempting to begin where we are.
But it’s more useful to begin where they are.
With telehealth services becoming the norm, it is a new era in healthcare accessibility.
However, healthcare service providers must strike a delicate balance between embracing innovation and prioritizing protecting patient data.
Disney theme parks created more than 20 billion dollars in revenue last year.
Coney Island, not so much.
Coney Island is dozens of small honky tonk vendors and attractions, an ecosystem, not a corporation.
Independent local stores got hammered by the more organized stores in the mall and then by the centrally controlled Wal-mart and other box stores. And then the big box stores got hammered in turn by Amazon, a rigidly controlled system that puts the little guys at its mercy.
RSS and blogs were a federation of independent voices. It didn’t take much for them to be co-opted by a few tech giants.
We’d like to believe that we prefer to walk down the picturesque street, visiting one merchant after another, buying directly from the creator or her gallery. We’d like to think that the centralized antiseptic option isn’t for us…
And yet, when the supermarche opens in rural France, it does very well.
It turns out that we respond well to large entities that pretend that they’re simply a conglomeration of independent voices and visions, but when masses of people are given a choice, they’re drawn to the big guy, not the real thing.
The long tail is real, but we’ve been trained to prefer it if the tail is contained within a centrally-controlled system run by a corporation.
When the telephone began to gain traction, the monopoly of the time, Western Union, decided to get even better at sending telegrams.
In this Whiteboard Friday, learn about UTM tagging for Google Business Profiles with Claire Carlile Rees.
Near-future science fiction is a fine way to consider our now. Without the reality of today, we can think hard about the tomorrow we’re about to live in.
Summer reads are supposed to be a bit lighter.
Technological change is making our near future a bit harder to dance with, and yet, here are some books I strongly recommend–not because they gloss over our possible futures, but because they give us the scaffolding to look hard at it while we can still make an impact.
Foundry is a thriller about semiconductors. Fast-moving and classic Peper.
When H.A.R.L.I.E. Was One is the very first novel I read about AI. I was 12 years old. Gerrold wrote this a lifetime ago, and yet it will make you think.
The Ministry for the Future is heartbreaking and life-changing. Every human should be offered a copy and encouraged to read it.
The Very Nice Box helps us think about workplace roles (with some marketing and design as a bonus).
The Last Policeman is fabulous metaphor and a great way to get clear about how you’d like to spend tomorrow.
All highly recommended.
For thousands of years, and as recently as the 1930s, phrenology was seen as a useful proxy to judge someone’s character.
Carefully charting the bumps on someone’s head, along with the slope of their forehead and other telltale signs was seen as a thoughtful and proven way to determine whether someone was creative, honest or empathic.
Even with the nutty pseudoscience we are all surrounded by, it’s pretty easy to tell that this is nonsense.
And yet, we want proxies so badly, we embraced this idea for centuries, despite a lack of evidence.
We engage in this soothsaying search for proxies every time we do a job interview with someone. Unless we’re interviewing for people who have interviewing as their job, there isn’t a lot of evidence that doing a great job in the interview means you’re going to do a great job.
False proxies are expensive. They also create significant social and moral hazards.
Perhaps hanging up this poster is a good way to remind us not to fall into that trap.
